- Carry out the following initial checks: have you changed boxes? Is the box's Wi-Fi down or stuck? Is a repeater or PLC faulty? Has the box code been changed?
- Check the status of the Product LED. Red LED flashing 3 times: loss of access point (too far, the box has been moved or has been deleted following a breakdown of the box).
- Restarting the box or the access point can solve the problem at first. Wait for it to be operational again.
- Redo the box association procedure. Note: when you are near the controller it will automatically give priority to the Bluetooth connection.
Box association procedure
If when you leave the Bluetooth range of the Smart-IS, it switches to "Disconnected" status on the MySOLEM application, this means that the association with your Wi-Fi network has not been correctly carried out or that you are not logged into your MySOLEM account (in this case log in otherwise create a MySOLEM account.)
If the account is already created and you are logged in, follow the following procedure or in video:
- Disconnect and reconnect the SMART-IS electrically so that it enters “association” mode for approximately 2 minutes.
- Click on the +/ add a controller button and select the “Smart-IS” product type.
- Click on “Associate”, the list of available Wi-Fi networks appears.
- Select your home's Wi-Fi network then enter the Wi-Fi key (if your Wi-Fi network is not displayed, this may mean that your programmer is out of range or that the box's Wi-Fi is down (restart the box), you will then need to add a repeater or CPL Wifi boxes in order to extend your Wi-Fi network).
- Check that it works by disabling Bluetooth and Wi-Fi on your phone (the programmer should remain in connected status and the Bluetooth symbol, appearing at the top right of the image of your product, should be replaced by the symbol of a planet with www).