- Carry out the following initial checks: have you changed boxes? Is the box's Wi-Fi down or stuck? Is a repeater or PLC faulty? Has the box code been changed?
- Check the status of the Product LED. Red LED flashing 3 times: loss of access point (too far, the box has been moved or has been deleted following a breakdown of the box).
- Restarting the box or the access point can solve the problem at first. Wait for it to be operational again.
- Redo the box association procedure. Note: when you are near the controller it will automatically give priority to the Bluetooth connection.
Box association procedure
If when you leave the Bluetooth range of the LR-MB, it switches to "Disconnected" status on the MySOLEM application, this means that the association with your Wi-Fi network has not been carried out correctly or that you are not logged into your MySOLEM account (in this case log in or create a MySOLEM account.)
If the account is already created and you are logged in, follow the following procedure or in video:
- Disconnect and reconnect the LR-MB electrically so that it enters “association” mode for approximately 2 minutes.
- Click on the button +/ add a controller and select the type of product "LR-MB".
- Click on “Associate”, the list of available Wi-Fi networks appears.
- Select your home's Wi-Fi network then enter the Wi-Fi key (if your Wi-Fi network is not displayed, this may mean that your programmer is out of range or that the box's Wi-Fi is down (restart the box), you will then need to add a repeater or CPL Wifi boxes in order to extend your Wi-Fi network).
- Check that it works by disabling Bluetooth and Wi-Fi on your phone (the programmer should remain in connected status and the Bluetooth symbol, appearing at the top right of your product image, should be replaced by the symbol of a planet with www).